Shipping & Return Policy
Shipping & Returns
We strive to get your orders out to you as quickly as possible. Please always refer to listed shipping timelines as some of our items are pre-orders. Personalized items will have a standard 2 week turnaround time. We are able to accommodate expedited orders upon request, but they may require a rush fee. Please email firstname.lastname@example.org to inquire about rush orders.
All orders will be shipped by USPS First Class Mail or Priority Mail depending on weight of package and customer selections at checkout. Once your order is placed, you will receive email notifications of order fulfillment and tracking updates via the email you provide at checkout. We are not responsible for items delayed or lost while in transit. Please choose Priority Shipping if you would like your package to be insured against lost or theft via the USPS - if needed, a claim will need to be filed with your local post office.
All personalized and custom listings are final sale.
Non-personalized, regular sale items may be exchanged for a different size (if available) or store credit. All returns must be received within 10 days of original purchase date (or receipt of item if it was a pre-order). Items must be un-worn, un-washed and un-altered. Please inspect all items for defects upon receipt and contact us for exchange options.
Pre-order items are final sale due to the specific size/color/material ordered for customer.
All sale items, including end of season or clearance items are final. Returns or exchanges are not available on sale items.
If you received incorrect order or defective merchandise, please contact Customer Service at email@example.com within 7 days of receipt of item. In store credit will be issued for items returned. Please make sure it meets the criteria above. Once return is received, it will be processed in 1-3 business days. You will be issued a store credit and any applicable taxes. Shipping charges are not refundable.
Please always refer to size chart and shipping timelines before ordering.
Please note shipping timelines for all pre-ordered items. We do our best to give the most accurate information regarding when items will ship. At times, pre-ordered items may take longer than expected due to situations out of our control. Pre-order items are final and will not be eligible for refund unless there is an item defect.