Shipping & Return Policy

Shipping & Returns

Shipping

We strive to get your orders out to you as quickly as possible. Please always refer to listed shipping timelines as some of our items are pre-orders. Personalized items will have a standard 2 week turnaround time. We are able to accommodate expedited orders upon request, but they may require a rush fee. Please email info@landstaylordesigns.com to inquire about rush orders.

All orders will be shipped by USPS First Class Mail or Priority Mail depending on weight of package and customer selections at checkout. Once your order is placed, you will receive email notifications of order fulfillment and tracking updates via the email address you provided at checkout. We are not responsible for items delayed or lost while in transit. Please choose Priority Shipping if you would like your package to be insured against lost or theft via the USPS - if needed, a claim will need to be filed with your local post office.

Local Pick-Up

We do offer local pick-up in the South Houston area. The pick-up address will be listed as you complete your checkout. Once your order is ready for pick-up we will send an email to schedule your pick-up date. In an effort to keep all packages safe from weather or loss, we do not leave packages out overnight or over the course of several days. Please respond to the pick-up email once you receive it to let us know what date you would like to retrieve your item. We will set your item out by 8am on that specified day. If you are unable to pick-up on your scheduled date please email to reschedule your pick-up. We do require at least 24 hours advance notice of all pick-ups so we can ensure someone is available to leave your order.

Returns

All personalized and custom sales are final sale. Please note that hand-crafted items (such as bleached tee's, etc.) will vary in their production. Due to the unique nature of these items and the understanding they will vary (because they are handmade) we will not offer refunds or exchanges.

Non-personalized, regular sale items may be exchanged for a different size (if available) or store credit. All returns must be received within 10 days of original purchase date (or receipt of item if it was a pre-order). Items must be un-worn, un-washed and un-altered. Please inspect all items for defects upon receipt and contact us for exchange options.

Pre-order items are final sale due to the specific size/color/material ordered for customer.

All sale items, including end of season, previous season or clearance items are final. Returns or exchanges are not available on sale items.

If you received incorrect order or defective merchandise (holes, missing buttons, defective zippers - this does not include regular variations that occur in hand-made items), please contact Customer Service at info@landstaylordesigns.com within 7 days of receipt of item. Store credit in the form of a gift card will be issued for items returned. Please make sure it meets the criteria above. Once the return is received, it will be processed in 1-3 business days. You will be issued a store credit and any applicable taxes. Shipping charges are not refundable.

Please always refer to size chart and shipping timelines before ordering.

Pre-Orders

Please note shipping timelines for all pre-ordered items. We do our best to give the most accurate information regarding when items will ship. At times, pre-ordered items may take longer than expected due to situations out of our control. Pre-order items are final and will not be eligible for refund unless there is an item defect.

Gift Cards

Gift cards can be redeemed online. If you have trouble redeeming a gift card please email us at info@landstaylordesigns.com so we can assist. Gift cards expire one year from the purchase/origination date.